Privacy policies DAKS Cosmetics
DAKS has developed its Services with the aim of creating a pleasant experience for all users. This Privacy Policy, also known as the "Privacy Notice", applies to the activities of DAKS Cosmetics ("DAKS", "us") in relation to the operations of DAKS and explains in detail how we handle the personal information in which we comply with the requirements of the privacy legislation of Mexico ("Privacy laws"). DAKS takes the privacy of information about its customers and users of the sephora.com website (the "Site") very seriously.
. • If you have any questions related to this policy, do not hesitate to send us an email to daks.2018@hotmail.com
This Privacy Policy is subject to the Federal Law on Protection of Personal Data in possession of individuals, its regulations and other applicable provisions. We ask you to read the following policy to understand how we treat your personal information.
1. Collection of personal information.
The "Personal Information" we collect is the same that you voluntarily provide us by browsing or registering on our site, which may include: name, address, telephone number, email address, date of birth, sex, details of the credit card, beauty profile and any other information collected by us in which it is identified).
• We collect personal information from you through various means, including when: you register your Personal Information for the purpose of creating an account on our website or request our direct marketing materials ("Newsletters"); By participating in a promotion or other function of the website; request a catalog; request to receive any type of commercial, promotional or other communication; buy through our store or site; make inquiries or comments through our customer service department through atencion@sephora.com ("Customer Service Department"); Interact with our sales staff, including in the store through registration booths, or any other type of notification, regardless of whether it is only once, including through any collection declaration.
It is important to emphasize that you do not have the obligation to provide the information requested by us. However, if you do not provide the information requested, we may not be able to provide you with goods and services, as well as benefits that depend on the collection of the information mentioned above.
Where feasible, we will collect personal information directly from you. If we receive information from you through another person, we will take reasonable steps to ensure that you know that we have collected personal information about you, as well as the circumstances of the collection.
2. Children's privacy
We do not sell or send any item ordered through the Site directly to someone we know is under 18 years of age. If you are under 18, you should only use the Site with the participation of a parent or guardian and you should not send any personal information to us. However, this Privacy Policy and the design of the DAKS COSMETICS page observe the recommendations of the "Memorandum on the protection of personal data and privacy in social networks on the Internet, in particular of children and adolescents" (Memorandum of Montevideo), the Federal Law for the Protection of Personal Data in Possession of Individuals, its regulations and the new regulations issued by the competent authority to prevent the processing of minors' data.
3. Use and disclosure of your personal information
DAKS does not disclose personal information routinely except as provided in this Privacy Policy or in cases where notifications are given from time to time (including those notifications that are collected) and will not be used or disclosed any information about you without your consent unless it should be used:
• To improve our understanding of your interests, concerns and preferences;
• To provide you with additional information about our new products, events, changes to our website, service updates, special offers and promotions, including through a newsletter;
• To communicate with you about your purchase, account information or customer service needs; I
• To communicate with you about your purchase, account information or customer service needs; I
• To respond to your inquiries and complaints from customer service or to provide a service you have requested.
We may contact you at the email address or with any other contact method you provide us for the purposes listed above.
DAKS COSMETICS may also disclose or use your Personal Information when we believe it is necessary for the provision of the service or when the use or disclosure is reasonably necessary in connection with law enforcement activities, major cause or by court order.
4. Disclosure of information outside the Mexican territory:
For the purposes mentioned above and in accordance with the principle of information, your Personal Information may be shared with:
• The companies of our group, either in Mexico or abroad, including the countries listed in Appendix A of this Privacy Policy;
• Service providers and third parties or group companies that are not DAKS to operate the website or provide a service in Mexico or abroad, including the countries listed in Appendix A;
• Adyen, which is the company responsible for managing and processing data for the purchase and payment service online through our website.
• Estafeta, which is the company responsible for carrying out the procedures and data processing for home delivery service.
• Our legally-affiliated entities; Y
• Related parties, in case of merger of DAKS, or in the case of a transfer of our assets, Site or transactions related to such transactions.
We will provide our preferred service providers with the information they need to perform their services and work with them to respect and protect your personal information. We require our service providers to comply with strict privacy standards and not to retain this information or use it for unauthorized purposes, and to at least commit to using the same security and privacy standards maintained by DAKS
5. Marketing Opt-out
With your prior consent, we may contact you from time to time for marketing and promotional purposes by email, mail or telephone. Subject to your rights to opt out of receiving such contact, your consent is provided on an ongoing basis.
• If you prefer not to receive any promotional or marketing correspondence from us, you can opt out at any time by informing us and we will not contact you for these purposes. If you wish to opt-out of receiving newsletters or electronic marketing and promotional messages, simply follow the unsubscribe instructions of the message you have received. Otherwise, you may choose to contact the Privacy Officer by sending an email to daks.2018@hotmail.com
Applications for cancellation of registration originated in electronic messages will be fulfilled within a period of five (5) business days.
We will deal with all other requests as soon as reasonably possible. Subject to Clause 6, your choice not to receive promotional and marketing correspondence from us will not prevent us from:
(A) Have correspondence with you by email or otherwise, with respect to your existing or past relationship with us,
(B) access and view your Personal Information in the course of maintaining and improving our database and the Site; or (C) use your Personal Information in any other way in accordance with this Privacy Policy.
Except as provided in this Privacy Policy, Sephora will disclose specific information without your permission only when required or authorized by law, or in good faith believes that such action is necessary to investigate or protect against suspicious criminal activity to our clients, Visitors or Associates or property (including this Site), or others.
6. Access, rectification, cancellation or opposition of your personal information (ARCO Rights)
• You have the right to access, rectify and cancel your Personal Data, as well as to oppose the processing thereof, or revoke the consent that has been granted for this purpose, through the procedure we have implemented. To know this procedure, requirements and deadlines, you can contact the Person in Charge of the Personal Data Department at the following e-mail address: daks.2018@hotmail.com. We will make reasonable efforts to respond to your request in a timely manner. If you wish to have your personal information deleted (canceled), please let us know in the same way as mentioned above and we will take reasonable measures to eliminate it, unless we must maintain it for legal reasons. We will not give you access to your personal information if the information relates to your legal procedures with us, or we reasonably believe that providing access could pose a serious security threat, be detrimental to your negotiations with us, an unreasonable impact on the privacy of your information. Others, or where access would be illegal.
7. Protection of your personal information
We will endeavor to take all reasonable measures to ensure that your Personal Information is kept confidential and secure and to take appropriate technical and organizational measures to prevent illegal or accidental destruction, accidental loss, unauthorized disclosure or access or other illegal forms of processing. . However, for the users of the Site, we must bear in mind that, due to the open nature of the Internet, we can not guarantee that your Personal Information stored on our servers will not be transmitted to a user, is free of unauthorized access and in the As permitted by law, we can not be responsible for any theft or loss, unauthorized access or damage to, or interception of, any information or communication. By using the Site, you acknowledge that you understand and accept to assume these risks. We will not rent, trade, distribute or sell any personal information.
8. Cookies
For users of the Site, it must be taken into account that DAKS can deposit "cookies" on your computer to identify you. Cookies are small data text files that are sent from a specific server during a browsing session. Cookies are usually stored on the computer's hard drive and used by websites to simulate a continuous connection to the site.
Security measures have been used to prevent unauthorized access to visitor data. However, visitors recognize that DAKS does not control the transfer of data through telecommunications facilities, including the Internet. Therefore, DAKS will not be responsible for any breach of security or the disclosure or unauthorized use of such data on the Internet. It is important to mention that the user can configure their browser to reject cookies. This means that the user may not be able to take full advantage of the services on the website.
9. Registration information
Our site contains areas where you can send us information (such as our registration service), and we also have features (such as cookies and performance tracking technology) that automatically collect information from visitors to our site. During the registration process, you must provide us with a password, your name, address and a valid email address. It is your responsibility to keep your password strictly confidential.
10. Changes to this Privacy Policy
Our privacy practices will be constantly evaluated by comparing new technologies, business practices and the needs of our customers. As we update and diversify our services, our Privacy Policy may evolve. DAKS reserves the right to change its Privacy Policy at any time and will notify you by posting an updated version of it on the website. The modified Privacy Policy will apply between us, regardless of whether we have specifically notified you of any change. Please, check this page or send your request by email to daks.2018@hotmail.com to see all the updates of our Privacy Policy on a regular basis.
11. Problems, queries or complaints
• If you have any questions related to our treatment or treatment of personal data, you can contact our Data Protection Officer at the following address: daks.2018@hotmail.com
You can also contact us, corroborating the above mentioned details if you have any complaint about how we have handled your information.
Also, if this is the case, we will investigate your complaint and use reasonable efforts to respond in writing as soon as possible. If we do not respond to your complaint within a reasonable time or if you are dissatisfied with the response you receive from us, you have the right to file a complaint with the appropriate authorities.